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FAQs

Here is some useful information:

All orders are shipped via DHL. Furthermore, all packages are sent with the sustainable DHL GoGreen shipping. You can find more information about DHL GoGreen on the information page by DHL.

All our sleeves are Made in Germany! We produce all sleeves and mouthpieces in the beautiful Palatinate. Since working conditions and quality are very important to us, we would like to refrain from producing our 3D printed products abroad in the future. Despite that, our price is very fair and competitive!

We give you a one-year guarantee on the durability of the sleeves! All items offered are fragile, we assume no liability for sleeves that are broken through your own fault.

If the product is delivered broken or you think there is another warranty case, send us an email to retoure@hydrosmoke-shop.com. If we come to the conclusion that there is a warranty case, we will of course replace it or refund the full amount.

You can return all items. However, the hygiene seal must not be broken for this. Sleeves that have already been opened or other hygiene products will no longer be taken back. If you want to return a product, simply send us an email to retoure@hydrosmoke-shop.com! The return costs are not covered by us. We recommend using the withdrawal form! You can find this in our Right of withdrawal. The revocation must take place within the first 14 days after receipt of the package! A revocation will only be accepted via our retoure@hydrosmoke-shop.com e-mail. A revocation outside the first 14 days, as well as a breach of the hygiene seal cannot be accepted.

You can pay via Paypal in our shop. We also offer Klarna and credit card payments.

Since we process all our orders within one working day and send them via DHL, it takes about 2 to 4 working days for your order to reach you. In the case of increased order volume, delivery delays may occur.

If you have any questions or problems, we can be contacted by email or by phone. A contact form can also be filled out. We answer all inquiries as quickly as we can. More information can be found on our contact page.

Here are some frequently asked questions:

If you notice that your package is already damaged from the outside, you should insist on opening the package in the presence of the courier and inspecting the contents. If the goods are also damaged, you can have this confirmed by the supplier right away. Furthermore, please contact us immediately via email: kontakt@hydrosmoke-shop.com. Depending on the case, we will then send you a form with further instructions as quickly as possible. Bei beschädigter Ware ist es wichtig, dass Sie die Ware unter keinen Umständen versuchen zu kleben, da eine Überprüfung der Beschädigungsursache danach nicht mehr möglich ist.

If you order from Germany, shipping is free. Shipping to all other EU countries costs €9.95. We deliver to all EU countries. Countries outside the EU are currently not supplied. You can find the table for our shipping costs here!

Yes, you can still use all the blow-off systems of your Breeze 2 with both our blow-off and our non-blow-off sleeves! You can still blow out the smoke from bottom to top, from top to bottom and on the charcoal plate! For the Dragonsleeve we can recommend the blow-off on the charcoal plate.

The blow-offs of the Steamulation Pro X Mini are preserved even with our sleeves. Even if the kite sleeve has its own blow-off, the blow-offs of the blow-off adapter can still be used. The Blow-Off Adapter of the Steamulation Pro X Mini is required to use the kite sleeve.

We try to display the colors in the pictures as realistically as possible. However, it is unfortunately not always possible to display the color correctly on every display. There are technical reasons for this. If you are not sure whether you like the color, you can alternatively look at your local shisha shop, which may have our sleeves on site!

You should always pack your sleeve separately so that it is not separated from other parts in your backpack or similar. can be scratched. Also, don't try to screw your charcoal plate on as tightly as you can, otherwise there may be too much tension on your sleeve and it will tear!

To make it short: YES! To be able to use our AEON sleeves you need the invert smoke column. Both the Purge v1 and Purge v2 adapters are compatible.

Yes, you need the right blow-off adapter for both the Steamulation Pro X Mini and Pro X 2 sleeves!

A sleeve is a cover that can be made around the smoke column of the respective shisha. This visually enhances the shisha and can have a different blow-off, like the Dragon Sleeve, where the smoke comes out of the dragon's mouth. So our sleeves are not a complete shisha.

If we were not able to clarify all your questions, simply write to us using the contact form!