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Terms of service


§1 Provider and scope

1.1. These general terms and conditions apply to all orders in the online shop

Ackermann & Deuter & Stumpf 3D printing & IT GbR
Lindelbrunnstraße 1
67354 Rhemerberg

E-Mail: contact @hydrosmoke.of

1.2. All offers, deliveries and other services of the provider are based exclusively on these general terms and conditions. The customer's own conditions are not taken into account and are hereby rejected.

1.3. Customers within the meaning of these General Terms and Conditions are consumers and entrepreneurs. A customer is any natural person who concludes a legal transaction that cannot be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who concludes a legal transaction for the purpose of exercising their independent professional or commercial activity.

§2 Conclusion of contract

By clicking the order button "Order now for a fee", the customer makes a binding offer to the provider to purchase the goods in the shopping cart. The contract is concluded by a confirmation e-mail from the provider after the order has been sent. This confirmation e-mail is sent to the customer immediately after the order has been placed.

§3 Prices

The prices stated on the product pages include the statutory sales tax and other price components and do not include VAT. Shipping.

§4 Terms of Delivery

5.1 Deliveries are only made within Germany with DHL.

5.2 The delivery time is 2 - 8 days, unless otherwise stated in the offer.

5.3 If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.

5.4 If the delivery of the goods fails through your fault despite three delivery attempts, we can withdraw from the contract. Any listed payments will be refunded to you immediately.

§5 shipping costs

The provider only ships within Germany to the address provided by the customer. For delivery within Germany, the provider charges a flat rate of EUR 4.99 per order. From an order value of EUR 70,- the provider delivers free of charge within Germany.

§7 terms of payment

6.1 Payment is made via PayPal.

6.2. If the PayPal payment method is selected, the customer pays the invoice amount via the online provider PayPal. The customer must always be registered there. register first, use the access data to legitimize themselves and confirm the payment order to the provider (exception may be guest access). The customer receives further information during the ordering process.

§7 Retention of title

The goods remain the property of the provider until the purchase price has been paid in full.

§8 Right of revocation

8.1 Consumers have a fourteen-day right of revocation. You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or Has.

To exercise your right of revocation, you must inform us

Ackermann & Deuter & Stumpf 3D printing & IT GbR
Lindelbrunnstraße 1
67354 Rhemerberg

by means of a clear statement (e.g. B. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

8.2 Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back. If the value of the goods falls below dIf the minimum order value falls, the shipping costs will be calculated afterwards and deducted from the amount to be refunded. The consumer bears the return costs.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8.3. Only consumers are entitled to the right of revocation.

8.4. The right of revocation does not apply to:

- Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

- Contracts for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded,

- contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,

- Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature,

- Contracts for the provision of services in the areas of non-residential accommodation, transportation of goods, car rental, delivery of food and beverages and the provision of other services related to leisure activities, if the contract stipulates a specific date or period for the provision .

In the event of an effective revocation, the mutually received services are to be returned and, if necessary, to release benefits (e.g. interest). KheIf you cannot return or hand over the received service and benefits (e.g. advantages of use) or only partially or only in a deteriorated condition, you must compensate us for the value in this respect. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Testing the properties and functionality" means testing and trying out the respective goods, as is the case in a retail store mheis equal and common. Transportable items are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 500 euros or if you are at a höhigher price of the item at the time of revocation have not yet provided the consideration or a contractually agreed partial payment. Items that cannot be sent by parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt. It is also important to mention that items cannot be exchanged if they have been used or cleaned, as we cannot take items back for hygienic reasons. The products are therefore marked with a seal on the packaging. If the seal attached to the product packaging is broken, the right of revocation is excluded. These are hygienic products that cannot be reused.

§9 Warranty

The warranty claims of the customer are based on the statutory provisions of the purchase law of the German Civil Code (§§ 433 ff. BGB).

§10 customer account / access data

If the customer orders tobacco or other goods that may only be sold to persons of legal age, the customer assures that he will not pass the ordered goods on to children or young people under the age of 18. If the customer receives access data for a customer account from the provider, he will store the access data for the customer account in such a way that misuse by children or young people under the age of 18 is excluded.

§11 Alternative Dispute Resolution

The provider is not willing to participate in dispute settlement procedures before a consumer arbitration board.

§12 Contract Language / Applicable Law

12.1. The contract language is German. Even if the text of the contract should be translated into another language, the German text of the contract remains binding.

12.2. In addition to these provisions, German law applies to all legal relationships between the customer and the provider, excluding the provisions of the Convention of April 11, 1980 on Contracts for the International Sale of Goods (CISG).

§13 Limitation of Liability

We exclude liability for slightly negligent breaches of duty, provided these do not relate to essential contractual obligations, damage from injury to life, limb or health, guarantees or claims under the Product Liability Act (ProdHaftG). The same applies to breaches of duty by our vicarious agents and our legal representatives. The essential contractual obligations include, in particular, the obligation to hand over the item to you and to give you ownership of it. Furthermore, we have to provide you with the item free of material and legal defects.